A considered little companion. Free standard U.S. shipping ↗
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JOVYLABS / CUSTOMER CARE

Shipping Policy

Where we deliver

We deliver to the 50 United States and Washington, D.C. We do not currently deliver to U.S. territories, APO/FPO addresses, PO Boxes or other countries.

Shipping cost and timing

Free shipping to the 50 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a delivery guarantee.

Business days and cutoff

Order cutoff: 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed UTC−06:00 year-round; daylight saving time does not apply. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before cutoff use that business day as the handling start date. Orders placed at or after cutoff, on weekends or on holidays use the next business day.

Your delivery address

Please provide a complete physical street address and check it before submitting your purchase. Contact us if you notice an address issue.

Delivery questions

If a parcel arrives damaged or your delivery appears delayed, email [email protected] so we can review the circumstances with you.